IBM Tivoli Unified Process 7.1.1

IBM Tivoli Unified Process is a collection of guidelines and best practices developed by IBM for managing and delivering IT services. It defines a set of well-defined processes for organizations that provide IT services, helping them to establish efficient workflows, reduce costs, and enhance customer satisfaction.

The Tivoli Unified Process comprises of a set of phases, each of which covers key areas of IT service management, including service design, development, testing, deployment, and maintenance. Within each phase, there are predefined tasks that can be customized according to specific business needs. These tasks are organized into work products – documents that capture the tasks and facilitate communication among project team members and stakeholders.

In addition to these work products, the Tivoli Unified Process provides a set of templates and guidelines for the creation of project plans, test plans, and other documentation necessary for managing IT services. The overall goal of this process is to improve the quality of IT services while delivering them more efficiently.

The IBM Tivoli Unified Process provides a comprehensive framework for managing IT services that can help organizations optimize their resources and streamline their operations. Implementing this process can lead to better alignment between IT and business objectives, improved customer satisfaction, and reduced costs in the long run.